How do I make a complaint?

If you are not satisfied with our service and wish to make a complaint, you can do so by:

  • sending us an email
  • writing us a a letter
  • phoning us

We have established procedures to ensure that all complaints (and inquiries) are dealt with quickly and fairly. Our contact details are:

Email: support@moneybrilliant.com.au

Mail: PO Box 640 Darlinghurst 1300

Phone: 02 8014 8611 or 1300 41 40 84

If you make a complaint, we will respond to you immediately if by phone or within 1 business day if by email. If you write to us we will acknowledge your complaint within 5 business days of receiving your complaint. We will endeavour to provide you with a response to your complaint as quickly as possible, usually within 10 business days but no later than 45 days from us receiving the complaint.

Didn’t find what you were looking for?
Submit a request or contact us at support@mymoney247.com

© 2021 mymoney247. All rights Reserved.